What does your company/organization do?
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone, and home security and automation services through its own IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers. Cox Media, is a full-service provider of national and local cable spot and new media advertising.
When was it established?
Cox Communications was established in northern Virginia in 1999. However, Cox Enterprises – our parent company – was established in 1898 as a newspaper business. During the past century, the company has expanded its communications and entertainment services to include radio and television stations along with cable, Internet, phone and home security services. Cox is the third largest U.S. cable TV company.
What is the origin of your company/organization name?
The company is named after James M. Cox, who founded the business.
Who owns your company/organization?
Cox Communications is wholly-owned by Cox Enterprises, Inc., a private company based in Atlanta, Ga.
What is the main business focus of your Fairfax County office?
Our northern Virginia offices in Fairfax County focus on providing services to our Cox residential and Cox Business customers.
Who are your primary customers?
Primary customers are residential customers using video, high-speed Internet, digital phone and home security services. Cox Business focuses on small to mid-size and enterprise business customers using telecommunications, Internet and video services.
What sets you apart from your competitors?
In addition to the latest telecommunications products and services, Cox Virginia offers 24/7 customer support and retail service centers that are open seven days a week. We pride ourselves on offering outstanding customer service. In 2014 J.D. Power and Associates again awarded Cox its highest honors for telephone customer satisfaction. Because our customers and employees live and work in northern Virginia, we are highly committed to supporting our local communities. In 2013, our annual in-kind and direct cash contributions to youth and education initiatives exceeded $8 million, including $160,000 to 25 non-profits through the Cox Charities program.
What are the advantages of a Fairfax County location for your business/organization?
As for our local workforce, Cox is also able to draw from a base of experienced professionals. Fairfax County offers a diverse population base and tech-savvy customers who are looking for the best products and services to meet their needs.
What direction do you see your company/organization heading in the next five years?
As we grow and adapt to meet our customers changing needs, Cox will continue to be the best communication and entertainment provider. We are the first company in Virginia to commit to bringing one gig service to our residential customers and will remain dedicated to providing superior customer service.
Where is your company/organization located (address, phone number, Web site)?
3080 Centreville Road
Herndon, Va. 20171