When was your company established?
Cox Northern Virginia was established in 1999. However, Cox Enterprises – our parent company - was established in 1898 company as a newspaper business, and over the past century has expanded its communications and entertainment services to include radio and television stations along with cable, internet and phone services.
What is the origin of your company name?
The company is named after James M. Cox, who founded the business at the turn of the century.
Who owns your company?
Cox Northern Virginia wholly-owned by Cox Enterprises, Inc., a private company based in Atlanta, Ga.
What is the main business focus of your Fairfax County office?
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet and telephone services over its own IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Who are your primary customers?
Cox Northern Virginia’s primary customers are residents and commercial establishments using video, high-speed Internet and digital telephone services.
What sets you apart from your competitors?
In addition to the latest telecommunications products and services, Cox Northern Virginia offers 24/7 customer support and retail service centers that are pen seven days a week. We pride ourselves on offering outstanding customer service. Recently, J.D. Power and Associates again awarded Cox its highest honors for telephone customer satisfaction. We are also committed to supporting the local community, because our employees and customers live and work in Northern Virginia. Our annual in-kind and direct cash contributions exceeded $10 million in 2008, with a community outreach focus on youth and education initiatives.
What are the advantages of your Fairfax County location?
Fairfax County offers a diverse population base and customers who are knowledgeable about all facets of our products and services. And, for our local workforce, Cox is also able to draw from a base of experienced professionals.
Where do you see your business in five to 10 years?
Cox will continue to be the best communication and entertainment provider in Northern Virginia as we grow and adapt to meet the changing needs of our customers. Above all, we will remain committed to providing superior customer service to our residential and commercial customers.
Where is your company located (address, phone number, Web site)?
Cox Northern Virginia is located at 3080 Centreville Road, Herndon VA 20171. The main phone number is (703) 378-8422. www.cox.com